We've been working with Katie Patrick from Hello World Labs to improve ShowerStar. Katie is a world class behavioural science consultant based in California. For anyone working in energy and water efficiency to drive behaviour change, Katie's Spotify podcast "How to save the world. The psychology and science of environmental behaviour' is really worth a listen.
Our journey with Katie was fantastic but at the same time daunting as she dissected what we'd developed from the ground up with a critical focus on improving long term behaviour change. It required a healthy dose of humility as product designers to implement her recommendations but the good news is the hard work is paying off. We're seeing users get through installation and setting up the App on their phones faster with less support requests. More devices installed correctly, more data uploaded, more savings and more delighted users.
