How do I perform a factory reset on my ShowerStar?

A factory reset restores your ShowerStar to its original out-of-the-box state. This is often the quickest way to resolve connectivity issues or if you are preparing the device for a new owner.

Important: Performing a factory reset will erase all personalised settings, including your historical water usage data stored on the device itself. Your account history in the TouchGrid app will remain safe.

Steps to factory reset

1. Open the hamburger menu by clicking the three lines in the upper left corner.

2. Then click on Device List.
3. Now, tap on View / Connect.
4. In the new screen, click on Settings.
5. Now, tap Factory Reset.
6. Tap on Reset and you are done.

You can also have a look at our instruction file.

What to do next

Because the device has forgotten your WiFi details, you will need to reconnect it to your network.

1. Open the TouchGrid App on your smartphone.

2. Navigate to Device Settings.

3. Select Add New Device and follow the prompts to re-pair your ShowerStar.

For the instruction document, please click ShowerStar Factory Reset.

If you are still experiencing issues after the reset, please contact our support team for further assistance.