---
title: How do I perform a factory reset on my ShowerStar?
description: Need to reset your ShowerStar? Follow this simple step-by-step guide to restore factory settings and get your device back on track.
---

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# How do I perform a factory reset on my ShowerStar?

A factory reset restores your ShowerStar to its original out-of-the-box state. This is often the quickest way to resolve connectivity issues or if you are preparing the device for a new owner.

**Important:** Performing a factory reset will erase all personalised settings, including your historical water usage data stored on the device itself. Your account history in the TouchGrid app will remain safe.

## **Steps to factory reset**

1. Open the **ShowerStar App** on your smartphone.
2. Tap the hamburger icon (top left) on the **Home** page.
3. Tap **Device List** and **Connect** to your device.
4. On the **Device Details** page, tap **Settings**.
5. Now, tap **Factory Reset.**

![ShowerStar App home screen with the menu icon in the top left corner](https://touchgrid.com/hs-fs/hubfs/knowledge-base/2026-08/showerstar-app-home-menu-icon.png?width=360&name=showerstar-app-home-menu-icon.png)

![ShowerStar App Settings screen with the Factory Reset option](https://touchgrid.com/hs-fs/hubfs/knowledge-base/2026-08/showerstar-app-factory-reset-option.png?width=360&name=showerstar-app-factory-reset-option.png)

For the instruction document, please click[ShowerStar Factory Reset](https://touchgrid.com/hubfs/Help%20Desk%20Documents/TG-CS1108_Factory%20Reset.pdf?hsLang=en-au).

If you are still experiencing issues after the reset, please contact our support team for further assistance.

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