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How do I perform a factory reset on my ShowerStar?

A factory reset restores your ShowerStar to its original out-of-the-box state. This is often the quickest way to resolve connectivity issues or if you are preparing the device for a new owner.

Important: Performing a factory reset will erase all personalised settings, including your historical water usage data stored on the device itself. Your account history in the TouchGrid app will remain safe.

Steps to factory reset

  1. Open the ShowerStar App on your smartphone.
  2. Tap the hamburger icon (top left) on the Home page.
  3. Tap Device List and Connect to your device.
  4. On the Device Details page, tap Settings.
  5. Now, tap Factory Reset.

ShowerStar App home screen with the menu icon in the top left corner

ShowerStar App Settings screen with the Factory Reset option

For the instruction document, please clickShowerStar Factory Reset.

If you are still experiencing issues after the reset, please contact our support team for further assistance.

Need more help?

For more detailed guides on specific features, visit ourSupport Centre.