How do I find support for my ShowerStar?

You can find ShowerStar instructions, troubleshooting guides and videos on our support page. If you cannot find your answer there, send us a message and we will help.

What to include in your message

The more of this you can give us, the faster we can solve it:

• Your MAC ID. This is what identifies your device to us. Here is where to find it.
• A description of the issue, including anything you have already tried.
• At least two installation photos, taken from different angles.
• Purchase date and where you bought it, so we can check your warranty.
• An email address we can reply to.

Try the support page first

Many questions are answered straight away in our online resources:

• Troubleshooting guides
• Product instructions and manuals
• Video tutorials

You can find all of it on the ShowerStar support page.

What happens next

Once your message reaches us, a member of the ShowerStar Support Team will review it and come back to you with a solution, or ask for anything else we need.